Explanation of Charges

Explanation of United Site Services Quote and Invoice Charges

At United Site Services, we’re committed to providing essential site services for our customers. In recent years we’ve made substantial investments in recent years transforming the way we do business in order to better support you and deliver on our promise of an Easy, Safe and Clean experience. Your standard quote and invoice for portable sanitation services only include line item charges for the Rental, Service, Hand Sanitizer, Delivery/Set Up/Removal, and Tax (where applicable). Our goal is to make it easy for you to review and understand the value we provide behind each line item and simplify the processing of your invoice. A detailed explanation of each of the charges you see on your quotes and invoices can be found below.

RentalA recurring, per-unit charge for each piece of USS equipment on site.

USS always invests in new equipment so we can rapidly meet your needs while providing a cleaner experience for your employees or patrons.

Every unit undergoes a rental-ready process for quality assurance before delivery. This includes an extra round of deep cleaning before the unit arrives on your site.

As of August 2021 the rental charge includes rental protection to cover any damage caused to USS portable sanitation equipment while on your site. You will no longer be charged for any damages or repairs.

Delivery, Set Up & Removal A one-time charge for the safe transportation, set up, and removal of equipment on site. Includes a base charge plus per-unit charge for each additional unit.

USS maintains a fleet of DOT-compliant delivery vehicles equipped to provide supplies and service for the initial set up and the final service. Transportation costs also include fuel and any toll fees.

Once delivered and placed in a safe location, the units are stocked with toilet paper and the tank is charged with deodorizer. The QR code is scanned to log the time of delivery and exact GPS coordinates.

When it’s time for removal, a final service is performed to remove all waste before the equipment is loaded and transported back to USS.

ServiceA recurring, per-unit charge for each service performed.

Ongoing service from USS allows you to maintain safe and clean restrooms for your employees or patrons. When a service is completed the QR code is scanned logging the date, time, and GPS location of the service. In the event we are unable to safely access the unit for service, a photo is taken for our records.

This charge includes the cost of fuel and safety compliance for our fleet of service vehicles in addition to the ongoing safety, compliance, and service-quality training of our employees. Also included is our 10-point service process which includes cleaning, restocking supplies, and waste removal.

Disinfecting high-touch surfaces of every unit will forever be included as a part of our standard 10-point service. The Service Charge will now also cover the cost of environmentally-conscious waste disposal.

Cleaning your portable restrooms to the same standard as any other public restroom is possible with USS and a service schedule of at least 2 times a week. Weekly service offerings include:

  • Standard: 2x per week
  • Standard+: 3x per week
  • Daily: 5x per week
Hand SanitizerA recurring, per-unit charge for each service performed.Each service will include restocking hand sanitizer. USS provides only high-quality hand sanitizer that will provide for the health and safety of your employees or patrons.
TaxVaries by state.
Energy & Compliance Surcharge A recurring charge calculated as a percentage of your total invoice.

Effective February 1, 2024, we're streamlining your USS invoice by replacing the Fuel and Inflation Surcharge with a consolidated Energy and Compliance Fee. This change more accurately represents the increased costs tied to maintaining green initiatives and adherence to disposal regulations, ensuring our operations meet the highest environmental standards and uphold the high standards of service that our customers expect while reducing their risk from environmental exposures.

At USS, we closely monitor industry dynamics. This approach allows for a consolidated representation of your costs. The implementation of the new Energy and Compliance Fee is essential for us to uphold the high standards of service that our customers expect.

The only additional charges you may incur would be off-route services we provide in the event of tip overs, exchange, or emergency services, etc.



Pay Your Invoices Online:

  • Learn about the United Site Services payment platform and how to read your invoice by visiting the Doing Business with United Site Services page. Pay your bill online here.
  • For Tri-State Customers, access the Bill Pay Portal here.
  • For Carolinas Customers, access the Bill Pay Portal here.

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